Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship Australia wide. Estimated delivery times are:
- Standard International Shipping: 7-20 business days
- Express options may be available at checkout depending on your location
Please note that delivery times are estimates and may vary due to customs processing, supplier location, and other factors outside our control.
Tracking Once your order has shipped you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery in real time.
International Shipping At this time Eldheim ships primarily within Australia. If you are located outside Australia please contact us at rigbohmer@gmail.com before placing your order.
Customs and Duties Eldheim is not responsible for any customs fees, duties, or taxes applied by your local government upon delivery.
Lost or Delayed Orders If your order has not arrived within 25 business days of your shipping confirmation please contact us at rigbohmer@gmail.com and we will investigate immediately.
Contact For all shipping enquiries please reach out to us at rigbohmer@gmail.com and we will respond within 24-48 hours.